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Textline Review and Pricing

Mark Fairlie
Written by: Mark Fairlie, Senior AnalystUpdated May 05, 2025
Shari Weiss,Senior Editor
Business.com earns commissions from some listed providers. Editorial Guidelines.
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Editors Score:9/10
Textline is our choice for the best text message marketing service for larger businesses. Its features help big companies communicate more personally with customers and team members. Textline is also the only HIPAA-accredited text messaging platform.
Thumbs Up Pros
  • Setting up new departments is easy, as is communication between team members within a department.
  • Running text message marketing campaigns and sending group messages takes seconds.
  • The use of tags to segment customer types is simple and effective.
  • Textline takes data security seriously; it's the only HIPAA-accredited text messaging platform.
Thumbs Down Cons
  • The Limited pricing tier doesn't include many standout features.
  • Unlike most competitors, Textline charges for every inbound message, which can add up quickly.
  • Limited integrations and omnichannel options — along with no short code or voice-over-internet-protocol (VoIP) services — may disappoint businesses with complex communication needs.
Textline logo
Editor's Rating9/10

Larger businesses face challenges communicating with and engaging customers effectively while facilitating cross-department collaboration. Textline is a secure business texting service that aims to solve these problems with robust communication features, automations and controls, making it our choice for the best text messaging service for large businesses. The solution is easy to use and can improve communication and customer support while enhancing your marketing efforts. Notably, Textline’s focus on data security is unmatched. It includes built-in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) and is the only Health Insurance Portability and Accountability Act (HIPAA)-accredited text messaging system on the market. 

Textline Editor's Rating:

9 / 10